Case study
HVAC pilot · Frisco, TX
The story
A two-truck HVAC shop in Frisco was missing roughly 40% of incoming calls outside 7am–6pm. Hookset caught those missed calls with a same-minute SMS reply, qualified the job, and booked the service window before the next business morning — without the owner picking up his phone at 11pm.
“I stopped checking the missed-calls log before bed. The texts already went out and the bookings were in the calendar by morning.”
By the numbers
112
Recovered missed calls
Text replies that turned into booked jobs across the 30-day pilot window.
+3.1×
Response-rate uplift
Caller reply rate vs. missed-call baseline before Hookset.
HVAC
Pilot scope
After-hours + daytime missed-call SMS recovery on the shop’s existing line.
Want numbers like these for your shop?
Tell us your trade, your city, and roughly how many calls you miss a week. We’ll send the numbers we’d expect to recover — and how we’d set up the pilot. Write us at hookset@polsia.app.
Same-business-day reply · no sales call required